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What is Business Process Agility?

Your organization is under increasing pressure to adapt frequently and in aggressive timescales. To do so, you must have business processes that are responsive to change, that enable you to take initiative – you need Business Process Agility.

“Agility is the ability of an organization to sense opportunity or threat, prioritize its potential responses, and act efficiently and effectively”.

Sensing
An agile organization excels at recognizing opportunities & threats. It is attentive to the world outside its “four walls” (its customers’ demands, its competitors’ capabilities, its macro-economic environment, etc.) and it makes its own performance visible widely within the organization.
Prioritizing
An agile organization has a clear purpose, clearly articulated and widely understood by its people. The organization’s destination is known and joined-up business goals throughout the business ensure that the organization’s entire population is aware of priorities at the enterprise, department, function and individual levels. All the organization’s people use this joined-up set of goals to choose the best next action in any circumstance.
Acting
Agility culminates in appropriate action – people executing existing business processes exceptionally well and adapting those processes quickly as business needs changes.

Business process agility enables you to be good at sensing and prioritizing and acting. You experience benefits in two areas:

• You and your colleagues do a better job today, responding better to customers’ needs, completing work more efficiently, dealing with exceptional events more effectively. You have the visibility, the control, the collaboration, the flexibility to get today’s job done exceptionally well.
• Your organization harvests the lessons of everyday quickly, to improve your practices for tomorrow, to take advantage of opportunities that arise, to extend your competitive advantage, to serve your clients even better tomorrow.

Singularity’s flagship software product, TotalAgility, provides a Business Process Management (BPM) platform that enables greater organizational agility. TotalAgility is purpose-built to help you and your colleagues master the combination of routine and unpredictable work that is your everyday. It enables you to harvest your best practices, your new learnings, your emerging potential, so you continually improve your performance. TotalAgility equips you to sense opportunity, prioritize your responses and act to make positive change.