The Agility Imperative What is Business Process Agility? What is BPM? What is Case Management?
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What are Business Processes?
Business Processes are the sequences of activities that your organization carries out day-to-day. They describe the why, what and how of the work that gets done in your organization. Despite the importance of business processes to success, many processes develop in organizations without a clear plan or design, incorporate too many manual steps, leave excessive paper trails, provide only poor visibility of performance and are not clearly goal-driven.
What is Business Process Management (BPM)?
Business Process Management (BPM) combines technical tools and management discipline to improve how you get work done, resulting in highly automated processes that help people provide better products and service and deliver better business results.
Over the last forty years organizations have invested large amounts of time and money in automating business processes, through implementation of custom software or commercial-off-the-shelf (COTS) products such as ERP (enterprise resource planning) or CRM (Customer Relationship Management) systems. Yet, these systems have too often failed to support businesses where a process runs across a number of departments, where a lot of human intervention is required, where the process flow is often unpredictable, or where the process needs to evolve regularly to meet new business needs. The result is a legacy of poor support for business processes, with wasteful manual hand-offs, error-prone duplicate data entry, expensive exception handling, “poured in concrete” workflows and other inefficiencies
Business Process Management addresses these issues. BPM is a structured approach to analyzing, automating and continuously improving an organization’s processes.
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