The Agility Imperative What is Business Process Agility? What is BPM? What is Case Management?
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Case management engages people in collaborative goal-driven processes that involve a wide variety of information, knowledge, documents and correspondence. Business processes of this type, case management processes, lie at the unpredictable end of the process spectrum as shown below. Case Management processes involve complex interactions between multiple individuals, inside and outside an organization. A case’s path of execution cannot be predefined and human judgement is crucial to effective case progress.
Agility in these Case Management processes is essential on account of the high degree of unpredictability inherent in them. Improving business process agility is critical to improving case management performance.
To learn more about Case Management, Download the Case Management Whitepaper.
Achieving Agility Whitepaper
Case Mgt for Microsoft Whitepaper