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London, 22 September 2011
Newly published Adaptive Case Management (ACM) book delivers practical insights into use of Microsoft technologies for ACM.
The rapidly growing market for Adaptive Case Management (ACM) technology, today welcomes an insightful new book for ACM practitioners.
‘Taming the Unpredictable’, co-authored by Singularity’s VP of Sales & Marketing Dermot McCauley, includes practical advice on how ACM can succeed. Case studies, tips and guidance from experience pack the book’s 227 pages.
“Simply put, business agility is now one of the most important skills of a successful enterprise, public or private. Adaptive Case Management (ACM) is a new approach that makes business agility achievable. What’s more, ACM can release the agility in your organization while leveraging familiar Microsoft products,” said Dermot McCauley, VP of Sales & Marketing at Singularity, and a thought leader in the ACM market.
Singularity contributes a chapter that illustrates how an organization which uses Microsoft technology, including Dynamics CRM, SharePoint, Exchange/Outlook, Lync and Office, can leverage those familiar products to support Adaptive Case Management needs.
Dermot McCauley, VP of Sales & Marketing, Singularity
'Taming the Unpredictable' follows the ground-breaking publication, 'Mastering the Unpredictable', extends this thought leadership and helps make the theory real by including case studies and additional chapters in which the practical challenges of creating an adaptive case management solution are discussed in detail.
Download a copy of the chapter at: http://www.singularitylive.com/campaigns/taming-the-unpredictable.aspx
To purchase the book go to: http://www.amazon.co.uk/Taming-Unpredictable-Keith-D-Swenson
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