• The agile-i

  The Agility Imperative What is Business Process Agility? What is BPM? What is Case Management?

• Products

  Overview Key Benefits TotalAgility • Features • Azure Platform • HP TRIM Integration

  LiveAgility • Features Case Management • Features Mobile Applications BPM for Microsoft

  

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  Microsoft Based Solutions • BPM and Case Management for Dynamics CRM/xRM • Case Management and Microsoft Lync • Case Management for Microsoft • BPM and Case Management for SharePoint BPO - Process Skins

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  Overview By Industry Case Studies • Audi • BT • CCLA • CSD • DKC

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BPM Case Management Product Features - TotalAgility

Singularity provides best-in-class support for case management through the integration of our TotalAgility product with leading CRM and content management solutions. We provide features that let you graphically model these complex processes at design time. At execution time, our process automation engine handles the dynamic, collaborative and ad-hoc nature of cases better than any other vendor.

Our case management solution provides the following essential features:

• Content Management and CRM Integration
  We integrate to the leading document management and CRM systems e.g. Microsoft® SharePoint®, HP TRIM and Microsoft Dynamics® to let you manage records and documents using your existing infrastructure, while we manage the routing and scheduling of work and the monitoring of milestones and budgets.
• Document Generation
  Document Generation is a common requirement of many case management processes. Singularity facilitates this by supporting automated document generation from within a running process.
• Superior User Experience
  The simplicity of our product design coupled with significant off-the-shelf functionality leads to easier product adoption and acceptance by end users. In addition our ability to deploy solutions with zero code reduces the reliance on I.T. professionals and allows you to deliver faster and more frequent process innovation than would be possible through I.T. delivered, code based changes.
• Management of Work Allocation
  Singularity supports sophisticated automatic routing of workflow to the most appropriate person based on task, group, role, skill, priority, due date, budget and security level. In addition integration with Microsoft Office® Communicator facilitates engagement between case workers via presence and user collaboration functionality (voice, video, conferencing and instant messaging).

To learn more about how Singularity delivers case management, download our case management brochure or contact us for a demonstration.