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Products - Case Management Software Solution

Case Management – the management of the interactions between an individual and a company or government agency – is critical to the work of many organizations, but it is often intensely manual, paper-driven and plagued by delay and poor visibility.

Singularity's Case Management Solution, based on our TotalAgility product platform, enables case workers and administrators to easily manage the mixture of correspondence, structured and unstructured data, resources and processes that constitute most case folders.

Singularity's Case Management Solution delivers the following benefits:

• Consolidated real-time view of cases and all associated data, files and correspondence using an intuitive interface
• Instant access to live information for case workers
• Measurable improvements in case completion times, customer response times and case effort and cost
• Frees case officers and case workers from managing large amounts of paper forms & records
• Automation of mundane or repetitive tasks frees case workers to focus on adding value
• Reduced processing errors through reduced manual records, data entry and hand-offs
• Automatic initiation of activities and processes in reaction to predefined events speeds up case processing
• Out-of-the box advanced integration capability allows users to leverage and maximise ROI on legacy and enterprise systems.
• Reminder handling for correspondence tracking
• Instant alerting, notification and escalation drives work to the right people at the right time
• Comprehensive, flexible reporting capability for management reporting, ad-hoc queries and performance analysis

Read more about Singularity's Case Management product features.